Frequently Asked Questions
WHAT IS THE STATUS OF MY ORDER?
Orders are shipped within 1 to 2 business days following the day the order was placed. Due to high volume during Cyber Weekend, orders can encounter some delays. Once an order has shipped, an email will be sent with the tracking information.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Visa, Mastercard, American Express, Discover, QuickBook Bank Pay, Wire Transfer, PayPal and Zelle.
**Please note that all credit card transactions are subject to a 3% fee.
**Net 30 terms are available upon approval.
WHAT ARE YOUR SHIPPING METHODS AND POLICIES?
UPS or FedEx standard shipping is used on all orders and billed on invoice.
If customer would like us to use their specific shipping account with account number we can charge your account instead of billing for shipping.
CAN YOU SEND ME A FRAGRANCE SAMPLE?
Yes, upon request.
WHAT IS THE STATUS OF MY ORDER?
Orders are shipped within 1 to 2 business days following the day the order was placed. Once an order has shipped, an email will be sent with the tracking information. If for any reason you do not have a tracking number, feel free to reach out to your account manager for more information.
HOW CAN I CONTACT CUSTOMER CARE OR BECOME A CUSTOMER?
Customer Care is available Monday – Friday 10 AM - 5 PM EST
1 (347) 382-8223 or through our Contact Us form.
Please allow 24 to 48 hours to receive a response via email.