All claims must be made within 24 hours of receipt.

In an event of loss, breakage, or damage, please notify carrier.

No returns will be accepted without an RMA#.

Shipments are duly inspected & triple checked.

Goods listed on an invoice remain property of TheScentHouse until paid in full.

By accepting delivery of this invoice, buyers accept TheScentHouse terms and conditions.

In the interests of preventing or investigating fraudulent activity: (a) we may contact you regarding returns activity which may be suspicious, and/or (b) we reserve the right to deactivate any account which is engaged in suspicious activity.